November 11, 2016 – Name of product: Samsung top-load washing machines
Samsung Electronics, already reeling from a global recall of its Note 7 smartphones, said on Friday it would recall about 2.8 million top-load washing machines in the United States following reports of injuries.
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The top of the washing machines can unexpectedly detach from the chassis during use, posing a risk of injury from impact, the U.S. Consumer Product Safety Commission said.
The South Korean tech company has received nine reports of injuries, including a broken jaw, an injured shoulder and other fall-related injuries, the agency said.
Samsung has received 733 reports of excessive vibration in the washing machines or the top detaching from the chassis.
The recall involves 34 models of top-load washing machines made between March 2011 and November 2016 and costing $450-$1,500.
The top of the affected washing machines could separate when a high-speed spin cycle is used for washing bedding, water-resistant or bulky items, Samsung said.
The company has also been sued by some U.S. customers, who have alleged that their machines “explode during normal use.”
The washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
Refund, Replace, Repair
Samsung toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information.