September 25, 2016 – On 2016-09-20, the Consumer Product Safety Commission (CPSC) published a recall regarding Denon HEOS 1 Go Pack Rechargeable Battery Packs due to a potential fire and burn hazard. This product sold new beginning in May 2015 for about $100.
About 3,000 units are involved in this rechargeable battery packs recall. Learn more and find out what to do if you own this product below.
This was the 3rd recall of products in the Batteries & Chargers (Universal) category in 2016. Since 2005, there have been approximately 10 similar recalls, involving about 500,000 product units.
What is the problem?
The battery can overheat, posing a fire and burn hazards.
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How can I tell if I own this product?
This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
This product was also recalled in Canada. Health Canada’s press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
These items were sold new+ at Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company’s remedy instructions as well as track your progress toward getting the item returned or fixed. Click “I Own THIS Item” to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.